Dermofarm whistleblowing channel

FAQs

Here you can check the frequently asked questions of the Dermofarm anonymous whistleblowing channel

01. I have lost my access code to check the status of the complaint, what can I do?

Unfortunately, and for security reasons, only the complainant knows your access code and password. If you lose any of them, you won't be able to follow up on the communication, that doesn't mean that the communication doesn't run its course, just that you won't be able to see how it's progressing, or provide more information if required.

In that case, we encourage you to file another complaint again informing of what happened so that you can follow up on it.

02. Is anonymity guaranteed in the complaint?

In the complaint process, you can decide whether to report your personal data or not. If you decide not to do so, you must establish your own follow-up through the reporting channel to see the progress and resolution of your case.

The channel will provide you with a username and a password to access the progress of the complaint. Notwithstanding the foregoing, take into consideration that filing an anonymous complaint could hinder traceability and the successful completion of the investigation. If this situation occurs, we inform you that we may request your permission to reveal your identity to us

03. Why should I report an irregularity?

At Dermofarm, we act with integrity, responsibility and transparency, and we expect the same from those who work with us. Knowing and applying our Code of Ethics is an obligation for everyone in the company. Reporting a potential breach helps us detect it early, correct it and prevent it from happening again.

04. What can I communicate?

Any reasonable suspicion of non-compliance with the Code of Ethics, internal policies or the law. For example: Corruption, bribery and conflicts of interest; Fraud or money laundering; Harassment or discrimination; anti-competitive practices; Risks to product safety or occupational health, etc.

05. What should I not report on this channel?

Consumer complaints or complaints about a product, business inquiries, and employment discrepancies unrelated to an infringement. For this reason, there are other channels enabled for this purpose

06. Who can use the channel?

Employees, former employees and candidates, interns, managers and administrators, and third parties related to Dermofarm: suppliers, distributors, agencies, collaborators and external professionals.